FAQ
GENERAL QUESTIONS
Do I need an account to place an order?
No. You can place an order as a guest without creating an account.
However, creating an account may provide additional benefits, such as:
- A faster checkout experience
- Easier access to your order status and order history
- Updates about new products, promotions, and special offers
How can I check the status of my order?
After you place your order, you will receive an order confirmation email.
Once your order has been shipped, we will send you a shipping confirmation email with tracking information, when available.
Can I change my order?
We may be able to modify your order if it has not yet been processed or shipped.
Once your order has entered the shipping preparation stage or has already been shipped, we may no longer be able to make changes.
If you need to change your order, please contact us as soon as possible at service@arvelianio.com.
PAYMENT
What payment methods do you accept?
Available payment methods will be displayed at checkout.
We currently support major payment methods that may include:
- PayPal
- Visa
- Mastercard
- American Express
- Discover
Payment method availability may vary depending on your location, device, transaction, or payment provider.
How secure is my online payment?
We use secure payment technologies and third-party payment service providers to help process transactions.
Payment information submitted during checkout is transmitted using secure encryption technologies.
Where payment information is processed directly by third-party payment providers, Arvelianio generally does not directly store your complete credit or debit card number.
What currency will I be charged in?
Prices and transactions on our U.S. website are generally displayed and processed in U.S. dollars (USD).
If your credit card, debit card, or payment account uses another currency, your bank or payment provider may convert the transaction into your local currency using its applicable exchange rate.
Your bank or payment provider may also charge currency conversion or international transaction fees. Please contact your financial institution for more information.
SHIPPING
How should I enter my shipping address?
Please enter your shipping address accurately and completely during checkout.
Make sure to include all required information, such as:
- Full name
- Street address
- Apartment or suite number, if applicable
- City
- State or region
- ZIP or postal code
- Country
- Valid telephone number, where requested
Please review your shipping information carefully before submitting your order.
Can I change my shipping address after placing an order?
If your order has not yet been processed or shipped, we may be able to update your shipping address.
Once your order has been processed or shipped, we generally cannot guarantee that the delivery address can be changed.
If you notice an error in your shipping address, please contact us as soon as possible at service@arvelianio.com.
Where do you ship?
Available shipping destinations will be shown during checkout.
Shipping availability may vary depending on your location, product availability, carrier service, and other logistical factors.
How long does delivery take?
Our estimated delivery timeframe consists of two parts:
- Processing Time: 3–7 business days
- Shipping Time: 14–20 business days
Processing time begins after your order has been successfully placed and payment has been confirmed.
Shipping time begins once your order has been dispatched.
Please note that these are estimated timeframes and may be affected by carrier delays, customs clearance, holidays, severe weather, incorrect shipping information, or other circumstances beyond our reasonable control.
How can I track my package?
Once your order has been shipped, we will send you a shipping confirmation email containing your tracking information, when available.
Please allow some time for the carrier to update the tracking information after shipment.
If you have not received tracking information within 5 business days after receiving your shipping confirmation, please contact us at service@arvelianio.com.
What happens if I am not home when my package is delivered?
Delivery procedures depend on the carrier and destination.
The carrier may:
- Attempt delivery again
- Leave the package in a designated safe location
- Leave a delivery notice
- Contact you regarding redelivery
- Hold the package at a local pickup location
Please check your tracking information for the latest delivery instructions.
We cannot guarantee that every carrier will automatically attempt delivery again.
RETURNS & CUSTOMER SERVICE
What should I do if an item is missing from my order?
If an item is missing from your order, please contact us at service@arvelianio.com.
Please include:
- Your order number
- The name of the missing item
- Any relevant photos of the package and items received, where applicable
Our customer service team will review the issue and provide an appropriate solution.
Do you accept returns?
Yes. You may request a return within 30 days of delivery, subject to our Return & Refund Policy.
To qualify for a standard return:
- The item must have been purchased from our online store.
- The item must generally be unused, unworn, unwashed, and in substantially the same condition in which you received it.
- The return request must be submitted within 30 days of delivery.
- Proof of purchase may be required.
Please contact our customer service team before returning any item.
For complete details, please review our Return & Refund Policy.
Can I exchange an item?
Yes, eligible items may be exchanged subject to the same general conditions that apply to returns.
To request an exchange, please contact us at service@arvelianio.com before sending the item back.
If the exchange is due to customer preference or an ordering error, additional shipping costs may apply.
If the exchange is required because we sent an incorrect or defective product, we will provide an appropriate solution in accordance with our Return & Refund Policy.
Is return shipping free?
Return shipping depends on the reason for the return.
If the return is due to customer preference or customer error, including ordering the wrong product, size, or color, changing your mind, or deciding that you no longer want the item, you are generally responsible for the return shipping costs.
If the return is caused by an error on our part, such as receiving a damaged, defective, incorrect, or incomplete item, we will provide an appropriate solution and, where applicable, cover reasonable return shipping costs.
Please contact customer service before returning an item so that we can provide the correct return instructions and return address.
How long does it take to process a return?
Once we receive your returned package, please allow up to 5 business days for inspection and processing.
After the return has been reviewed, we will notify you by email regarding the status of your refund or exchange.
If a refund is approved, we will normally initiate the refund to your original payment method within 5 business days after completing the inspection.
Your bank, credit card company, or payment provider may require additional time to post the refund to your account.
CONTACT US
If you have any additional questions about your order, payment, shipping, returns, or exchanges, please contact us at: