Shipping Information
Shipping Policy
Our goal is to provide our customers with reliable and convenient shipping options, no matter where they are located. We serve customers around the world and are committed to providing a smooth and dependable shopping experience.
Shipping & Processing
Our primary market is the United States.
The estimated delivery timeframe consists of two parts:
- Processing Time: 3–7 business days
- Shipping Time: 14–20 business days
Please note that processing time and shipping time are calculated separately. The total estimated delivery time is the processing time plus the shipping time.
For orders containing multiple items, the processing time may be based on the item that requires the longest preparation time.
Delivery times are estimates and may be affected by circumstances outside our control, including customs clearance, carrier delays, incorrect or incomplete delivery addresses, severe weather, holidays, or other logistical issues.
If you have any questions about your order or estimated delivery time, please contact our customer service team.
Shipping Rates
Our current shipping options are:
- Standard Shipping: $4.99
- Priority Shipping: $6.99
- Free Shipping: Available on orders over $30.00
Shipping rates and available shipping methods may vary depending on the destination, order value, package size, or other applicable factors. The final shipping cost will be displayed at checkout before you complete your purchase.
Shipping Carriers
Depending on the destination and availability, orders may be shipped through carriers or logistics providers including:
- 4PX
- YunExpress
- Wanb Express
- UBI
We may also use other logistics providers when necessary to ensure efficient delivery.
Order Processing
Once your order has been processed and shipped, you will normally receive a shipping confirmation email containing your tracking information.
Please make sure that your shipping address is complete and accurate before submitting your order. Delivery delays or additional charges may occur if an incorrect or incomplete address is provided.
Once an order has been transferred to the shipping carrier, delivery times may be affected by the carrier's operations, customs procedures, local delivery conditions, or other circumstances beyond our reasonable control.
Tracking Your Order
Yes, tracking information will be provided whenever available.
After your order has been shipped, you will receive an email containing your tracking number or tracking details.
If you have not received tracking information within 5 business days after receiving your shipping confirmation, please contact our customer service team.
Why Does My Tracking Say “No Information Available”?
Tracking information may not become available immediately after a package has been shipped. In some cases, the carrier may require several business days to scan and update the shipment in its system.
If your tracking information is temporarily unavailable, please check again later.
You can also track your shipment through 17TRACK by entering your tracking number on its website.
Please note that temporary delays in tracking updates do not necessarily mean that your package has stopped moving.
Customs, Duties & Taxes
Depending on your shipping destination, your order may be subject to applicable sales taxes, customs duties, import taxes, or other fees required by local authorities.
Any applicable taxes collected directly by us will be displayed during checkout where required by law.
Customs clearance times are not included in our estimated shipping time. Delays caused by customs authorities or local government agencies are outside our reasonable control.
Delivery Delays
Although we make every effort to deliver orders within the estimated timeframe, delivery dates are not guaranteed.
Delays may occur because of:
- Customs inspections or clearance procedures
- Carrier or logistics delays
- Incorrect or incomplete shipping addresses
- Severe weather or natural events
- Public holidays or peak shopping periods
- Other circumstances beyond our reasonable control
If your order is significantly delayed, please contact our customer service team so we can assist you.
Contact Us
Thank you for shopping with us.
If you have any questions regarding shipping, tracking, or your order, please contact our customer service team at:
We will make every reasonable effort to respond to customer inquiries as promptly as possible.